EMPIRE GROUPS

Empire Groups is a leading US-based call center service offering the finest, most successful sales strategies for both inbound and outbound telemarketing solutions. Unlike many of our competitors we understand the simple truth behind a call center’s success – “It’s the sales, stupid.”

That’s why, with over 10 years call center experience, Empire Groups specializes in providing the highest conversion-per-call rates with per-ticket close rates that rival any call center in the world. Our staff is dedicated to serving every clients’ unique and individual needs because we know that no advertising campaign will be successful without a quality call center closing the sale.

We feature over 60 seats, working 24/7 in the United States to meet every campaigns’ most aggressive sales goals. Our turnkey “integrated call system” allows you to spend time growing your business and generating leads, secure in the knowledge that you have a call center staff maximizing your inquiries and closing at a rate almost double that of the industry standard.

At Empire Groups, we recognize the time, energy and revenue you spend on acquiring a lead, so we understand the urgency and necessity to close and capture the highest per-ticket sales figures. Our American reps are trained by Sales managers with 20 years experience collectively in the telemarketing arena. Our reps sit onsite and are not left unmonitored in offshore sweatshops or alone in their homes. We are not order takers, and we are not so large that your calls get lost in a web of untrained, unmotivated or poorly incentives operators.

This process is so quick and easy, your call center solution will be ready in just a few days. And because of the confidence in our close volume and high average ticket rate, we can charge you a lower commission percentage than most of our competitors. Better yet, we’ll never sock you with per-minute charges which incentives a rep to stay on the phone and not sell. No thanks. Sell and cross-sell them, and move on to the next. That’s our motto.

Our approach is simple….

Every Empire Groups rep is made to feel part of a special team that takes pride in achieving the highest closure and sales success rates.

Identify our client’s unique call needs – both inbound and outbound.
Understand your primary and secondary product wheels.
Create and customize scripts to maximize closures and add-ons.
Customize online reports to show all pertinent call-to-close-to-dollar ratios.
Provide unique phone numbers for tracking or integrate your numbers to our system.
Train in-house reps thoroughly through multiple role-play sessions.
Launch campaign and create your empire!